Need help with SweetDefenders? Write to us at support@nuvugames.net. We read every message and normally reply within 2 business days.
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Every level is a candy board ringed by hungry gates. Drag a candy block so it slides out through a gate that matches its colour, and clear the board before the gates move on. Levels get bigger, gates start relocating, locked pieces appear, and every twentieth level is a boss.
Open the Candy Store in the game and tap Restore Purchases. This re-checks your Apple receipt and re-grants anything you already paid for. If the item still does not appear, email us the App Store receipt (Apple sends it to your Apple ID email address) and we will sort it out.
Sign in to the same Apple ID you used for the original purchase, install SweetDefenders, open the Candy Store and tap Restore Purchases. One-time items such as the Starter Pack, the candy skins and Remove Ads come back automatically.
No. Level progress, stars, your Daily Challenge streak, power-up charges and unlocked skins are stored locally on your device. If you delete the game or reset your device, that progress is lost. We are looking at cloud save for a future update.
The reward is granted when the ad reports a completed view. If you closed the ad early, skipped it, or lost network connection mid-ad, no reward is given. If you watched a full ad and still got nothing, email us the approximate time and what the reward was for, and we will credit it manually.
Watch three rewarded ads anywhere in the Candy Store and you bank a free spin. The wheel hands out freeze charges, streak freezes, extra stars and instant clears. Spins are always earned by playing or watching an ad; they are never sold for money.
A skin repaints the candy pieces on the board. Each skin you own can be set to All candies, which puts that pattern on every piece, or A few candies, which mixes it into a random subset of pieces each level, so several owned skins can appear together.
Buy the Remove Ads product in the Candy Store. It is a one-time purchase that permanently stops the full-screen ad shown after every third level you clear, on that Apple ID. The optional rewarded videos in the Candy Store stay available on purpose, so you can still choose to watch one for a power-up charge or a Lucky Wheel spin.
All purchases are processed by Apple, so refunds are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID and select the purchase. Tell us as well if something in the game caused the problem so we can fix it.
Try force-quitting the app and reopening it, then check the App Store for an update. If it still crashes, email us the device model, iOS version and what you were doing when it happened.
Delete the app from your device. That removes all locally stored game data, including the random identifier the game uses for rewarded ads. We hold no account, name or email address for you; the only server-side record is a pseudonymous player ID with its rewarded-ad transactions, which you can ask us to delete. See the SweetDefenders Privacy Policy for details, or write to support@nuvugames.net.
Nuvugames (Márk Dávid Bíró, egyéni vállalkozó)
5462 Cibakháza, Öregszõlõ I. út 21., Hungary
Email: support@nuvugames.net