MergeShot Support

Need help with MergeShot? Write to us at support@nuvugames.net. We read every message and normally reply within 2 business days.

To help us solve your issue faster, please include:

your device model and iOS version,
the app version (shown at the bottom of the in-game Settings screen),
a short description of what happened and what you expected,
a screenshot or screen recording, if you have one.

Frequently asked questions

I bought something and did not receive it

First, open the store screen in the game and tap Restore Purchases. This re-checks your Apple receipt and re-grants anything you already paid for. If the item still does not appear, email us the App Store receipt (Apple sends it to your Apple ID email address) and we will sort it out.

How do I restore my purchases on a new device?

Sign in to the same Apple ID you used for the original purchase, install MergeShot, open the store screen and tap Restore Purchases. Non-consumable items such as Remove Ads and the Starter Pack come back automatically. Consumable currency packs are spent in the game and cannot be restored.

Is my game progress saved in the cloud?

No. Progress, coins, shards and unlocked items are stored locally on your device. If you delete the game or reset your device, that progress is lost. We are looking at cloud save for a future update.

A rewarded ad did not give me my reward

The reward is granted when the ad reports a completed view. If you closed the ad early, skipped it, or lost network connection mid-ad, no reward is given. If you watched a full ad and still got nothing, email us the approximate time and what the reward was for, and we will credit it manually.

How do I remove the ads?

Buy the Remove Ads product in the in-game store. It is a one-time purchase that permanently disables the interstitial ads shown between runs on that Apple ID. Rewarded ads stay available on purpose, so you can still choose to watch one for a bonus.

How do I request a refund?

All purchases are processed by Apple, so refunds are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID and select the purchase. Tell us as well if something in the game caused the problem so we can fix it.

The game crashes or freezes

Try force-quitting the app and reopening it, then check the App Store for an update. If it still crashes, email us the device model, iOS version and what you were doing when it happened.

How do I delete my data?

Delete the app from your device. That removes all locally stored game data, including the random identifier the game uses for rewarded ads. We hold no account, name or email address for you; the only server-side record is a pseudonymous player ID with its rewarded-ad transactions, which you can ask us to delete. See the MergeShot Privacy Policy for details, or write to support@nuvugames.net.

Contact

Nuvugames (Márk Dávid Bíró, egyéni vállalkozó)
5462 Cibakháza, Öregszőlő I. út 21., Hungary
Email: support@nuvugames.net